Privacy Policy

Last update: September 4, 2026

The protection of your personal data is important to us. In this privacy policy, we inform you about which personal data is processed when visiting and using the My NordHaus online shop, the purposes for which this is done, and the rights you have under the applicable data protection regulations.

1. Data Controller

The entity responsible for the processing of personal data in connection with My NordHaus is:

MTL BUSINESS LLC
7901 4th St N, STE 300
St. Petersburg, FL 33702
United States

Online shop: My NordHaus
Website: mynordhaus.de
E-mail: service@mynordhaus.de
Telephone: +1 (727) 910-3946

For questions regarding data protection, you can contact us at service@mynordhaus.de.

2. What personal data we process

Depending on how you use our online shop, the following data in particular may be processed:

• First and last name;
• Billing and delivery address;
• E-mail address;
• Telephone number, if provided;
• Order and transaction information;
• Information about purchased products;
• Payment information or payment status;
• Communication data when contacting our customer service;
• IP address;
• Device and browser information;
• Cookie and consent information;
• Information about the use of our website;
• Marketing and advertising interactions, provided there is a corresponding legal basis for this.

We only process personal data that is necessary for the respective purposes.

3. Purposes of data processing

Personal data may be processed in particular to:

• Receive and process orders;
• Process payments;
• Ship products and track deliveries;
• Provide customer service;
• Process returns, refunds, and complaints;
• Detect or prevent fraud and abusive use;
• Comply with legal and tax obligations;
• Ensure the security and functionality of our online shop;
• Carry out marketing and advertising activities with your consent;
• Send newsletters and other marketing communications you have requested.

4. Legal bases

To the extent that the General Data Protection Regulation (GDPR) is applicable, the processing of personal data is carried out in particular on the basis of:

Art. 6(1)(b) GDPR – insofar as the processing is necessary for the performance of pre-contractual measures or for the fulfillment of a contract;

Art. 6(1)(c) GDPR – insofar as we are legally obliged to process data;

Art. 6(1)(f) GDPR – insofar as the processing is necessary to safeguard legitimate interests and there are no overriding interests or rights of the data subject;

Art. 6(1)(a) GDPR – insofar as you have given us your consent, for example for certain marketing, newsletter, or cookie purposes.

Consent once given can generally be withdrawn with effect for the future.

5. Shopify

Our online shop is operated using the e-commerce platform Shopify.

Shopify provides us with the technical infrastructure required to provide our online shop, the shopping cart, the checkout, and other e-commerce functions.

When using our shop, personal data may be processed by Shopify insofar as this is necessary for the provision and security of the platform as well as the processing of orders.

This may also result in data being processed outside the European Economic Area. Where necessary, the provided data protection safeguards are implemented for this purpose.

6. Payment processing

For payment processing, we use in particular:

• Shopify Payments
• PayPal

Depending on the country, device, and availability, the following payment methods, among others, may be offered at checkout:

• American Express
• Apple Pay
• Diners Club
• Discover
• Google Pay
• Mastercard
• PayPal
• Shop Pay
• Visa

When selecting a payment method, the information required for payment processing is transmitted to the respective payment service provider.

My NordHaus does not necessarily receive complete payment data such as full credit card numbers. The processing of such payment information is carried out by the involved payment service providers in accordance with the selected payment method.

7. Shipping and partner suppliers

To fulfill your order, necessary personal data may be passed on to suppliers, fulfillment partners, and shipping partners.

This may include in particular:

• Name;
• Delivery address;
• Contact details required for delivery;
• Order and product information.

My NordHaus works, among others, with selected partner suppliers in China. Depending on the product and order, personal data required for contract fulfillment may therefore be transmitted to partners outside the European Economic Area.

In doing so, we only transmit the data that is necessary for the processing and delivery of the respective order.

8. Google Ads

We use Google Ads to advertise My NordHaus and our products, as well as to measure the effectiveness of our advertising campaigns.

In the context of using Google Ads – depending on your consent and the specific technical configuration – cookies or comparable technologies may be used and information about interactions with our website and our advertisements may be processed.

To the extent that consent is required for this under applicable law, such non-essential technologies are only activated after you have given your consent via our cookie settings.

You can manage your consent for non-essential cookies and technologies via the cookie settings provided on our website or withdraw it with effect for the future.

9. Google Merchant Center

We use Google Merchant Center to provide product, shop, and offer information for Google services.

In this process, information about our products, prices, availability, and our online shop is transmitted to Google.

Insofar as personal data is processed in connection with these services, processing is carried out in accordance with the respective applicable data protection regulations.

10. Meta Pixel

On our website, we use the Meta Pixel from Meta.

The Meta Pixel can help us measure the effectiveness of advertisements on Meta's services and better understand how users interact with our online shop after interacting with an advertisement.

Depending on the technical configuration, information such as the following may be processed:

• visiting certain pages;
• interactions with our online shop;
• browser and device information;
• IP address;
• advertising interactions;
• specific purchase or conversion events

are processed.

To the extent that consent is required for the use of the Meta Pixel, the Meta Pixel will only be activated for such marketing purposes after you have given your consent via our cookie settings.

You can withdraw any consent given via our cookie settings with effect for the future.

11. Newsletter and e-mail marketing

You can voluntarily subscribe to our newsletter and other marketing communications.

For our e-mail marketing, we use ActiveCampaign.

In this context, the following data in particular may be processed:

• E-mail address;
• Name, if provided;
• Subscription information;
• Consent information;
• Interactions with our marketing e-mails, insofar as this is permitted.

Marketing e-mails are only sent if there is a corresponding legal basis for doing so.

You can withdraw your consent for marketing e-mails at any time with effect for the future.

To do this, you can use the unsubscribe link in our marketing e-mails or contact us at service@mynordhaus.de.

Unsubscribing from marketing does not affect necessary transaction-related messages regarding your orders.

12. Contacting our customer service

When you contact us by e-mail, we process the information you provide to handle your inquiry.

This may include, for example:

• Name;
• E-mail address;
• Order number;
• Content of your message;
• Information regarding an order, return, or complaint.

This data is only processed to the extent necessary to process your request and fulfill relevant legal or contractual obligations.

13. Cookies and similar technologies

Our website uses cookies and similar technologies.

Some cookies are necessary for the technical functionality and security of our online shop.

Other technologies, particularly for marketing, advertising measurement, or similar purposes, are – to the extent legally required – only used after your consent.

When visiting our website, you can make your selection via our cookie banner.

Further information can be found in our Cookie Policy.

14. Cookie settings

You can manage your cookie settings via the privacy and cookie settings provided on our website.

Consent given for non-essential cookies or comparable technologies can generally be withdrawn with effect for the future.

Technically necessary cookies may be required for the basic functions of our online shop to work properly.

15. Disclosure of personal data

We may disclose personal data to service providers to the extent necessary for the operation of our online shop, the fulfillment of orders, or other purposes described in this privacy policy.

This may include in particular:

• E-commerce and hosting providers;
• Payment service providers;
• Partner suppliers;
• Shipping and logistics service providers;
• E-mail and marketing service providers;
• Advertising and technology service providers;
• Authorities or other bodies, provided there is a legal obligation.

We do not sell personal data for money.

16. International data transfers

Since MTL BUSINESS LLC is headquartered in the United States and we work with international service providers and partner suppliers, personal data may be processed outside the European Union and the European Economic Area.

This may include in particular processing in the United States as well as, in connection with selected partner suppliers and order processing, in China.

To the extent legally required, appropriate safeguards are implemented for international data transfers in accordance with the applicable data protection regulations.

17. Retention period

We only store personal data for as long as it is necessary for the respective processing purposes or as required by statutory retention obligations.

The specific retention period may vary depending on the type of data, the purpose of processing, and applicable legal obligations.

Once the respective purpose no longer exists and legal retention periods have expired, the data will be deleted or anonymized, provided there is no other legal basis for further storage.

18. Your data protection rights

Provided that the respective legal requirements are met, you may have the following rights in particular:

• Right of access;
• Right to rectification;
• Right to erasure;
• Right to restriction of processing;
• Right to data portability;
• Right to object;
• Right to withdraw any consent given with effect for the future.

To exercise your data protection rights, you can contact us at service@mynordhaus.de.

We may request reasonable information to verify your identity before processing a data protection request.

19. Right to lodge a complaint

To the extent that the GDPR is applicable, you have the right to lodge a complaint with a competent data protection supervisory authority if you believe that the processing of your personal data violates applicable data protection law.

20. Security

We take appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, alteration, or disclosure.

However, no system for electronic data transmission or storage can guarantee absolute security.

21. Changes to this Privacy Policy

We may update this privacy policy if our data processing, the services we use, or legal requirements change.

The current version will be published on this page.

22. Contact for Data Protection

If you have any questions regarding the processing of your personal data or wish to exercise your data protection rights, please contact us:

My NordHaus
operated by MTL BUSINESS LLC

7901 4th St N, STE 300
St. Petersburg, FL 33702
United States

Email: service@mynordhaus.de
Phone: +1 (727) 910-3946