Contact information

We are happy to assist you. If you have any questions regarding your order, our products, shipping, returns, or refunds, please contact our customer service team.

Customer Service

Email: service@mynordhaus.de
Phone: +1 (727) 910-3946
Service hours: Monday–Friday, 9:00 AM – 5:00 PM (CET/CEST, German time)

We strive to answer customer inquiries within 24 hours on business days.

For questions regarding an existing order, please include your order number.

Company Information

My NordHaus
operated by MTL BUSINESS LLC

Authorized Representative: Matheus Magalhaes Costa

7901 4th St N, STE 300
St. Petersburg, FL 33702
United States

Website: mynordhaus.de
Email: service@mynordhaus.de
Phone: +1 (727) 910-3946

Returns and Shipping

Please do not send products to our business address in the United States without prior return instructions and without consulting us first.

For more information on returns, refunds, and return shipping costs, please see "Returns & Refunds".

For information on shipping costs, processing times, and delivery times, please see "Shipping & Delivery".

For information on the statutory right of withdrawal, please see "Right of Withdrawal – 14 Days".

For return requests, please contact us before sending any items back at:

service@mynordhaus.de